Interkey Central Call Centre

All services are supported via a well designed, 24/7 customer support service system platform. The system is comprised of different levels with automated ticketing and escalation procedures integrated with IVR, SMS, Web and management ERP system. The Call Center’s Characteristics:

24/7 live operators

Automated Ticket Generation and follow up

Call recording for Quality assurance with strict privacy policy

Web Enabled

3 different escalation levels with automated procedure, reporting and work flow Automated managerial and statistical reports generation.