2. How was it tested on Arabic data?
Documents, tickets, call transcripts and customer messages in the Kingdom contain Arabic, mixed Arabic and English in the same field, and transliterated names. General-purpose models handle these unevenly. Ask to see an evaluation on samples of your own Arabic data, not a benchmark from another market.
3. How does the system map to SDAIA's AI Ethics Principles?
The Saudi Data and AI Authority (SDAIA) published its AI Ethics Principles in September 2023 for anyone who designs, develops, deploys, implements or uses AI systems in the Kingdom. They set seven principles: fairness; privacy and security; humanity; social and environmental benefits; reliability and safety; transparency and explainability; and accountability and responsibility. They also describe four levels of risk, from little or no risk to unacceptable risk.
A serious supplier can tell you which risk level it would assign your use case and why, and how its design supports each principle that applies. Buying from a supplier does not remove your share of the accountability: the organisation that deploys the system remains answerable for how it is used.
4. Who runs it after go-live?
Building a model is a project; running it for years is a capability. Ask who monitors it, what triggers retraining, who is authorised to switch it off, and whether that team works in the Kingdom, on your working week.