AI video analytics for government service centres: visitors, waiting halls and counters with SquintPRO

A government service centre in the Kingdom is judged by the visit: how long the wait was, whether the hall was crowded, whether the counters were open. The ticketing system sees tickets, not people, while cameras over the entrance, hall and counters are recorded for security and rarely used otherwise. Computer vision for government service centres puts them to a second use: software counts people in the zones you draw, measures how long they stay, and alerts when a count or a time passes your limit.

Visitor counts answer the planning question: how many people came, at which hours and days. Waiting-area measurement answers the service question: how many are in the hall now, and for how long. Both come from zones on the camera view, so they count everyone, including people who never take a ticket. SquintPRO does not replace a ticketing system; it measures the queue around it, and counts can be passed to it where it accepts outside input. See measuring real queues beside a ticketing system and people counting with SquintPRO.

Relatedmeasuring real queues beside a ticketing systempeople counting with SquintPRO

A counter listed as open with nobody behind it is a common cause of a long wait. SquintPRO counts people in the zone behind each counter and shows, by hour, how many counters were staffed while the hall was full. This is a count in a zone, not a record of a person: SquintPRO does not use face recognition, does not identify which employee sat where, and is not an attendance system. Agree with management and staff how the figures will be used before go-live.

Crowding builds at the entrance, the security check, the ticket dispenser, and the hall on the first working day of the week or Ramadan evenings. SquintPRO measures density there and alerts the duty team, with video, when it passes your limit, as in crowd management on existing cameras. The same cameras can watch staff-only rooms and archives after hours; see our safety and zone monitoring work.

Relatedcrowd management on existing camerassafety and zone monitoring work

Government centre CCTV analytics touches visitors' personal data, so data decisions come first.

• Where footage is held. On-premise on servers the entity controls, or in the cloud for 3, 6 or 12 months, matched to the entity's data classification.
• Personal data. Video of visitors is personal data under the Personal Data Protection Law, overseen by SDAIA; agree with the data protection officer what is recorded, who sees it and for how long.
• The cameras. Our camera compatibility guide explains which security views can be reused.

Interkey's engineers carry out the survey, integration and support from Riyadh, in Arabic and English.

Relatedcamera compatibility guide

SquintPRO is licensed per camera stream, with unlimited use cases on a licensed stream, so a camera that counts visitors can also measure waiting time and raise crowd alerts without a second licence. Each quote is built from the streams, the deployment model, new hardware and integrations; for a tender, share the scope document. See how a SquintPRO quote is built.

Relatedhow a SquintPRO quote is built